Frequently Asked Questions
- What is the address of the Islands of Islamorada hotel?
- What is the telephone number of the Islands of Islamorada hotel in the Florida keys?
- What is the best email to use to contact The Islands of Islamorada hotel?
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What is your Islamorada hotel’s booking and cancellation policy?
Our Islamorada hotel policies are based on your confirmation details.
For Refundable Bookings:
30% of the total price is required at the time of booking. Remaining balance is due 30 days before arrival. If your arrival date is within 30 days, you will be charged the full amount.For Non-Refundable Bookings:
100% of payment is due at time of booking: all room nights, plus fees and taxes. This type of reservation is non-refundable and non-changeable. Modifications, cancellations, and refunds are not allowed. -
What amenities are open at the Islamorada hotel?
- Food service
- Bikes
- Bocce
- Watersports (paddleboards, kayaks, sailing)
- Pool
- Hot tub
- Beach
- Pickleball court
- Horseshoes
- Corn hole
- Tabletop shuffle board
- Kids playground
- Waterfront bar
- Swings
- 24-hour gym
- Complimentary yoga classes
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What do I need to do to use the water sports equipment at the Florida Keys hotel?
Kindly sign the waiver located on your in-villa or in-suite iPad prior to enjoying the water sports equipment.
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Can I bring my boat to the Florida Keys hotel?
Our Florida Keys hotel’s boat basin is complimentary on a first-come basis depending on availability. A waiver is required to secure your boat stay. The boat must be less than 32 feet and draft no more than 2 feet. One boat per villa/suite. There is NO trailer storage and NO boat ramp. Reservations must be made in advance, as space is limited.
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What type of golf balls do you use for the driving green?
We use Albusgolf balls, which are biodegradable and have a fish food core, ensuring no harm comes to any of our precious marine life.
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Can I swim from the beach at your Islamorada hotel?
Our Islamorada hotel’s beach is founded on a limestone base and is shallow, therefore not ideal for swimming, but great for children as the water is shallow and calm.
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Do you have chairs and umbrellas?
Yes. We have chairs, lounge chairs, and umbrellas throughout the pool area, beach, and two oceanfront points for you to enjoy.
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Do you have a restaurant at your Florida Keys hotel?
We offer food service Thursday - Monday 9am - 5pm. Food is ordered through in-room iPads and can be delivered anywhere on property.
There are also over 20 restaurants in Islamorada offering a variety of cuisines. Currently there are only 3 restaurants in Islamorada that offer advanced reservations.
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Where’s the best place to eat outside near your Florida Keys hotel?
There are several outside restaurants near Islands of Islamorada resort. Contact our in-house concierge for recommendations and reservations.
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What is there to do in the Islamorada, Florida area?
Charter Boats
Snorkeling
Fishing
Sandbar Excursions
Eco-cruises
Sunset cruises
Watersports
Parasailing
Jet ski tours
Kayak tours
Stand up-paddle board tours
Pickleball
Breweries you can visit
Museums
Art galleries
National parks
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Do you have a bar at your Islamorada resort?
Yes. We offer a selection of tropical cocktails featuring wine-based liquor alternatives, beers, wine, and champagne, along with seltzers and prepackaged bar snacks. Please refrain from using glass at our private beach and pool areas.
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Where is the nearest grocery store in Islamorada, Florida Keys?
Publix Super Market is less than a mile north of our resort in Islamorada.
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Where is the nearest liquor store in Islamorada?
Martini’s Fine Wine & Spirits is less than a mile south of the resort.
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Where can I rent jet skis in Islamorada, and can I leave them at the resort?
You can rent jet skis from Islamorada Watersports Co. or Florida Keys Watersports. We do not allow jet skis on property.
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Where can I get first aid supplies in Islamorada?
We have first aid supplies at our resort’s Guest Services office.
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Is your Florida Keys hotel gym open?
Yes, our Ocean House fitness center is open 24 hours a day.
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Where is the best sunset and sunrise in Islamorada, Florida Keys?
There are also several places on the bayside that have a beautiful sunset. Contact our in-house Concierge for recommendations and reservations. The Islands of Islamorada guests can enjoy the best Islamorada, Florida Keys sunrise on our property, by looking out over the ocean.
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Do you offer an Islamorada sunset cruise?
We do work with captains to schedule Islamorada sunset cruises. Contact our in-house Concierge for more details.
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Can I snorkel and see fish in front of your Florida Keys hotel?
We are privileged to have the world’s third largest barrier reef just a short boat ride from our Florida Keys hotel. However, there are very few fish close to shore.
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Why is there seaweed on the beach?
Seaweed/seagrass is a natural event in the Keys and is seasonal. We have installed a seaweed boom to help reduce the amount of seagrass that washes onto our beach. Any seaweed that does come ashore is removed daily by our team.
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How do I get into the property?
When you arrive at The Islands of Islamorada resort, press the call button on the keypad at the gate.
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Do you have grills?
Yes, each Villa has its own gas BBQ grill. Guests staying in our Ocean House suites have access to a gas BBQ grill on a first-come, first-served per person.
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Do you have a spa at your Islamorada resort?
We do not have a spa, however, we do work with local Islamorada spa therapists who offer in-room spa services. Our Concierge can assist with reservations. There are two day spas in the Islamorada area that offer additional services. Contact our Concierge for more information.
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What is the closest airport to Islands of Islamorada?
Miami International Airport is your nearest commercial airport, located about an 1 hour and 45 minute drive from The Islands of Islamorada resort. Marathon Private Airport is the nearest private airport, about a 45 minute drive from The Islands of Islamorada resort.
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Where is the nearest hospital in the Florida Keys?
Mariners Hospital, in Tavernier, is about 9 miles north of The Islands of Islamorada resort.
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Where is the nearest swimming beach in the Florida Keys?
Founders Park, located about 4½ miles north of The Islands of Islamorada resort, is the nearest swimming beach. For more distant beaches in the Florida Keys that allow swimming, contact our concierge.
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If I book an Islamorada boat or fishing charter, what do I need to bring?
Sunscreen, towels, drinks, and food.
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Can I get packages delivered to the property?
Yes. We ask that you have your packages delivered as close to your arrival date as possible or while you will be onsite. Please be sure to "Guest" following your name.
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Does your Florida Keys resort have high chairs and other baby equipment?
We are a family friendly Florida Keys resort and have high chairs, Pack ’n Plays, children’s cups, spoons, forks, and bowls. We do not have cribs, but we do work with Babyquip to supply cribs and other rental equipment.
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What is there to do for little kids at your Florida Keys hotel?
We are a very kid-friendly Florida Keys hotel and have a playground, pools, and beach available for the whole family.
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What is there to do for older, teenage and college-age children at your Florida Keys hotel?
Teens and college-age children have access to watersports, as well as our private pools and beach.
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Does your resort have a service/resort fee?
Yes. The service fee is $49 per night and includes the following in addition to resort amenities:
- Daily housekeeping refresh
- Access to two resort swimming pools with a hot tub
- Fully equipped Fitness Studio
- Pickleball Courts
- Kayak and Paddleboard Equipment
- Fishing Equipment
- Weekend Yoga Classes
- Resort Bikes
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What is the pet policy?
We welcome up to two dogs per villa or suite in our designated pet-friendly accommodations, with a non-refundable fee of $50 + tax per night per dog. For everyone’s enjoyment, please keep your pet leashed on resort grounds and mindful of noise like barking or crying. While service animals are welcome on the pool deck, pets aren’t allowed in pool areas. If your pet becomes overly energetic or disruptive, we may ask you to make other arrangements to ensure a peaceful stay for all guests.