The image shows a scenic coastal view with a rocky shoreline, palm trees, and houses in the background under a blue sky with clouds at sunset.

FREQUENTLY ASKED QUESTIONS

RESORT INFORMATION

RESORT POLICIES

  • What are the check-in and check-out times?

    Standard check-in time begins at 4pm, and check-out is 11am.

  • What is your Islamorada resort's booking and cancellation policy?

    Our Islamorada resort policies are based on your confirmation details.

    Standard Guarantee Policy

    25% due at time of booking is refundable until 7-days prior to arrival. 100% deposit nonrefundable due 7-days of arrival

    Standard Cancellation Policy

    25% due at booking, refundable up to 7 days prior. Balance due 7 days prior, non-refundable. Resort fee due at check-in. Storm: If a tropical storm or hurricane warning is issued in Monroe County within 7 days, rebook within 12 months at no charge.

    For Non-Refundable Bookings:

    100% of payment is due at time of booking: all room nights, plus fees and taxes. This type of reservation is non-refundable and non-changeable. Modifications, cancellations, and refunds are not allowed.

    Special Dates

    For stays between December 24 and January 2, as well as between February and April, the following policies will apply:

    Guarantee Policy

    A 30% deposit is due at booking and is refundable until 30 days before arrival. The remaining balance of a 100% deposit will be charged 30 days prior to arrival and is nonrefundable.

    Cancel Policy

    30% due at booking, refundable up to 30 days prior. Balance due 30 days prior, non-refundable. Storm protection: If a tropical storm or hurricane warning is issued in Monroe County within 7 days, guests may rebook within 12 months at no charge.

  • What happens if a tropical storm or hurricane impacts my stay?

    If a tropical storm or hurricane warning is issued for Monroe County within 7 days of arrival, reservations may be rebooked to any available date within 12 months at no additional charge.

  • Can I get packages delivered to the property?

    Yes. We ask that you have your packages delivered as close to your arrival date as possible or while you will be onsite. Please be sure to "Guest" following your name.

  • Does your resort have a service/resort fee?

    Yes. The service fee is $49 per night and includes the following in addition to resort amenities:

    • Access to two resort swimming pools with a hot tub
    • Fully equipped Fitness Studio
    • Pickleball Courts
    • Kayak and Paddleboard Equipment
    • Fishing Poles for Fishing at Our Jetty
    • Friday Morning Yoga Classes
    • Resort Bikes
  • What is the pet policy?

    We welcome up to two dogs per villa or suite in our designated pet-friendly accommodations, with a non-refundable fee of $50 + tax per night, per dog. Guests must contact the resort directly to reserve a pet-friendly villa or suite. For everyone’s enjoyment, please keep your pet leashed while on resort grounds and mindful of noise such as barking or crying. While service animals are welcome on the pool deck, pets aren’t permitted in pool areas. If your pet becomes overly energetic or disruptive, we may ask you to make other arrangements to ensure a peaceful stay for all guests.

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  • What is the minimum age for the primary renter at the resort?

    The rental reservation must be held in the name of the Guest and check-in completed by an individual who is at least twenty-five (25) years of age.

  • Can I bring my boat to your resort?

    Our Florida Keys hotel’s boat basin is complimentary on a first-come basis depending on availability. A waiver is required to secure your boat stay. The boat must be less than 32 feet and draft no more than 2 feet. One boat per villa/suite. There is NO trailer storage and NO boat ramp. Reservations must be made in advance, as space is limited.

RESORT AMENITIES

DESTINATION INFORMATION